Once your new system is up and running, Cinescope is pleased to provide essential support services for you and your clients, at your site or from our facilities, for a limited time or on an ongoing basis. Our support services ensure that you, your employees and your clients get the most return on your investment in new broadcast facilities.
Based on a SLA that reflects the unique needs of your organization, Cinescope offers support services that include coaching, in-service instruction and first and second line support.
Cinescope official support site.
Before registering in our support system, please, make sure you follow these guidelines & terms:
- Verify your purchase code
- Opening a public ticket will help others to find useful information about frequently doubts or little tweaks
- We check the support area regularly during business hours (11:00 AM-6:00 PM UTC+5). We will get back to you as soon as possible, usually within 24-48 hours.
- Please, make sure that your query was not asked before, check the FAQs to be sure
- Please, make sure that your query was not asked before.
Read the manual | Check the FAQs |
- When opening a ticket try to provide as much information as possible. this will save a lot of time to both sides.
- We try to do our best providing help. So please, be patience, we will back to you as soon as possible.
Queries during weekends will be answered next Monday.