Support

WE ASPIRE TO ACHIEVE THE HIGHEST LEVELS OF SUPPORT AND SERVICE FOR OUR CUSTOMERS, AND WE ALWAYS AIM TO RESPOND TO ENQUIRIES WITHIN 24 HOURS.

For general enquiries and help,
please email us at

sales@cinescope.co.in

For more urgent enquiries,
contact the technical and operations team on

 09624545785

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SUPPORT

First Line Support

Professional CineScope support personnel provide front line support for all technical, usability, training and/or performance issues relating to your studio or broadcasting facility’s operations. Support may be provided for a transition period or indefinitely, as needed.

Second Line Support

Give your support staff a strong resource to turn to when they need a hand. Seasoned CineScope second line support staff has the expertise needed to resolve non-routine issues and ensure that the thorniest support tickets can be resolved quickly and to the client’s satisfaction.

Training

Call on CineScope to train new employees to use your system, coach in-house staff and provide periodic courses that highlight specific system capabilities. We regularly host Freefly Movi Gimbal Workshops at Mumbai, Hyderabad & Chennai. Our training sessions are amongst the most prestigious and popular in the country.

Remote Support Services

Remote support services give CineScope customers immediate access to assistance when they need it, at the lowest cost. Using powerful web-based applications, CineScope support staff logs onto your systems and troubleshoots exactly as they would on site.

On-site Support Services

CineScope is glad to deploy professionally trained support staff to support our customers’ operations as on a contract basis. They serve as an integral part of our customers’ teams, bringing valuable experience and a base of practical knowledge that is virtually unmatched in the field.

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